Jatwen's Terms and Conditions

1. General Terms

Jatwen (referred to as the "Platform", "we", or "jatwen") is an online gaming and Sports Betting platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between jatwen and its users ("you", "member", or "player").

By accessing or using the jatwen website, mobile app, or any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

• These Terms are available in both Bengali and English. In the event of any conflict, the English version shall prevail.
• Jatwen reserves the right to update these Terms and Conditions at any time.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• This agreement is personal and non-transferable.

2. Account Registration & Eligibility

To register an account with jatwen, the following eligibility requirements must be met:

• Age: You must be at least 18 years old. Failure to verify your age will result in account closure.
• One Account: Only one account is permitted per person, household, or device.
• Accurate Information: All information provided at registration must be truthful, accurate, and up to date.
• KYC Verification: Identity verification (KYC) is mandatory before processing withdrawals or large transactions.
• Password Security: Never share your login credentials with anyone. You are responsible for all activity on your account.

3. Deposit & Withdrawal Terms

All financial transactions on jatwen are secure and encrypted. The following rules apply to deposits and withdrawals:

• Minimum deposit amounts and maximum limits will be displayed on the platform.
• Withdrawal requests are typically processed within 1–24 hours.
• Withdrawals can only be made using the method verified at the time of registration.
• The same method should be used for both deposits and withdrawals wherever possible.
• Bonus balance cannot be withdrawn directly — it will be transferred to your main balance once wagering requirements are fulfilled.
• Jatwen reserves the right to initiate an investigation into any suspicious transactions.

4. Bonuses & Promotional Offers

Jatwen regularly offers bonuses and promotions. Each bonus has its own terms and conditions, which must be read before claiming.

• Welcome Bonus: For new members only, applicable on the first deposit.
• Wagering Requirements: The bonus amount may only be withdrawn after wagering it the required number of times.
• Validity: Each bonus must be used within its specified time frame.
• Game Restrictions: Some bonuses may not apply to certain games.
• Bonus Abuse: Any attempt to exploit the bonus system will result in the bonus being voided.
• Multiple Accounts: Multiple accounts operated by the same person are not eligible to claim bonuses.

5. Gaming Rules & Policies

The following rules must be followed while playing games on jatwen:

• Game outcomes are determined by a certified Random Number Generator (RNG). jatwen does not control any results.
• If the internet connection drops during a live game, the game will be settled according to the system rules.
• If a technical error results in an abnormal outcome, jatwen reserves the right to void that round.
• In Live Dealer games, the dealer's decision is final.
• In Sports Betting, bets will be refunded if an event is cancelled.
• The rules for each game are detailed on the respective game page.

6. Prohibited Activities

The following activities are strictly prohibited on jatwen:

• Operating multiple accounts or using another person's account.
• Engaging in fraud, hacking, or exploiting system vulnerabilities.
• Bonus abuse or collusion (coordinated fraud involving multiple individuals).
• Using automated bots or software to play games.
• Using funds derived from money laundering or illegal sources on the platform.
• Abusive or disrespectful behavior toward other players or staff.
• Using jatwen's intellectual property without permission.

7. Privacy & Data Protection

Jatwen takes the privacy of your personal information very seriously. To learn more about how we collect and use your data, please refer to our Privacy Policy Read.

• Information provided at registration is used solely for service delivery and identity verification.
• Jatwen never sells your personal information to third parties.
• Information may be required to be shared under regulatory obligations.
• Your information is protected with SSL encryption.

8. Responsible Gaming

Jatwen believes in fostering a responsible gaming culture. Gaming is for entertainment — not as an alternative source of income.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time.
• Loss Limit: Set a specific loss limit; once the limit is reached, gameplay will stop automatically.
• Break: You may take a voluntary break at any time, ranging from 24 hours up to 6 months.
• Self-Exclusion: Permanent account closure is available if needed.
• Minor Protection: If you believe a minor is using your device, please contact support.

9. Account Closure & Suspension

Jatwen reserves the right to close or suspend an account under the following circumstances:

• Any breach of these Terms and Conditions.
• Providing false information or failing identity verification.
• Suspicious or illegal activities.
• Extended inactivity (more than 12 months).

You may also close your account at any time by contacting support. You will be given the opportunity to withdraw any available balance before closure (subject to applicable conditions).

10. Changes to Terms & Contact

Jatwen reserves the right to update these Terms and Conditions at any time. For significant changes, notice will be sent to the registered email address. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

If you have any questions or complaints, please contact our support team:

• Email: [email protected]
• Live Chat: available directly on the jatwen platform
• Hours: 24 hours a day, 7 days a week